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Next to prepayment (Bank transfer, Debit card, PayPayl) many customers prefer ''cash on delivery''. Therefore it is possible to order at our shop via COD (available only in Switzerland) an order is placed with COD it will be shipped before payment arrives at Aquatuning. The bill is payed directly to the deliverer (Swiss Post) who will then transfer the money to Aquatuning.
We strive for the best possible support and the fastest possible handling of shipments. This includes that we usually pack and send COD orders IMMEDIATELY after order confirmation (If everything is at stock). We assume that if you as customer confirm the order via Email really want the items. A cancellation or change is due to our quick handling usually not possible anymore as soon as your order is confirmed. If you do decide to not want the order it is absolutely necessary that you call us immediately in order for us to try to still stop the package.
Should you (for any reason) not want to accept a COD order (so called denial of acceptance) the shipment will be returned to Aquatuning and we are still charged relatively high fees. for this reason we ask for your understanding that customers who denied acceptance of a COD order will not be sent anymore COD orders. Most denials of acceptance are caused by the customer being surprised of the fast shipment and do not have the required amount of money ready. In such cases it is possible that the deliverer comes again next day. In such cases please arrange another delivery with the deliverer.
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